The Diversity Clinic provides a trusted Virtual Assistant (VA) Service for allied health professionals. With years of experience supporting private practices, our skilled team streamlines your administration so you can dedicate your time to delivering exceptional care to your clients.

Our Services

Client & Appointment Management

• Calendar management and rescheduling appointments

• Filling cancellations

• Maintaining client waitlists with accurate information

• New client enquiry triage and intake

• Obtaining referrals and signed consent forms (Medicare, NDIS, Insurance compliance)

• Following up Mental Health Care Plans to ensure Medicare requirements are met

Communication & Administration

• Making and returning phone calls

• Responding to emails in your preferred tone

• Assistance with GP letters

• Maintaining up-to-date client information in your software

• Following up inactive clients to improve retention and gather feedback

Financial & Claims Support

• Processing invoices and rebates

• Third-party invoicing

• Following up on outstanding invoices

Additional Packages

• Social media advertising

• Halaxy template creation

Have other tasks in mind? Get in touch with our team today to see how we can support your practice with any VA needs not listed above.

Flexible Support Options

Support is available on a regular, ongoing basis or ad hoc, perfect for busy periods, staff leave, or ongoing administrative needs.

Our VA service is delivered by trained administrative staff and our experienced practice manager, with clinical oversight to ensure professional, accurate, and compassionate communication with your clients and referrers.

Get in Touch

To learn more about packages or discuss tailored support for your practice, email virtualassistant@thediversityclinic.com.au or call 0491 683 910.